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ORTHOFLEX SADDLEWORKS INC. --LITTLE ROCK, ARKANSAS

(10) DAY CUSTOMER SATISFACTION POLICY

(10) DAY CUSTOMER SATISFACTION POLICY

If your new Ortho-Flex custom saddle does not fit properly and is not reasonably satisfactory to you, provided you timely comply with all satisfaction policy requirements as stated below, the company will:

Produce a new replacement saddle for you, one time only, of equal or lower value, at no additional charge, except for round trip freight which is the customer’s responsibility. Changes in model, specifications, or requested upgrades for the replacement saddle, not included on you first saddle, may cause additional costs to you. After one replacement saddle is produced, this Satisfaction Policy expires and our regular One Year Limited Warranty, only, applies to your replacement saddle.

Note: This Limited Ten Day Satisfaction Policy applies only to new custom saddles manufactured by Orthoflex Saddleworks Inc. It does not apply to used saddles, "bone yard" saddles, "as is" saddles, or discounted sales sample saddles. This is not a "money back guarantee" or a "satisfaction guaranteed" policy and we do not refund your purchase price, or any portion thereof, because the new saddle was made to your personal specifications, and a readily available resale market may not exist for us to recover some of our cost.

SATISFACTION POLICY REQUIREMENTS

1. You must notify Orthoflex Saddleworks Inc., via certified mail and postmarked no later than 10 (ten) calendar days after the date of your first receipt of your saddle, of your intent to return the saddle for replacement under this "10 Day Satisfaction Policy". Messages, telephone calls, e mails, faxes, and other forms of communication, unless confirmed in writing by us, are not acceptable notice. Please ask for a Return Authorization # (RA#) which you must affix to the exterior of the saddle container. Note: Saddles received without RA#’s affixed are refused. AND

2. Within ten (10) calendar days of receiving an RA#. You must ship the saddle back to the company, at your expense and responsibility, and insured for it’s full value. We do not issue call tags for saddles being returned. AND

3. Return the saddle in "new" condition. Should the saddle not be returned by you in "new" condition, the company reserves the right to charge you a "penalty fee" to compensate the company adequately for any resale or other losses on the returned saddle. The "as new", "penalty fee", and "reasonableness" determinations are in the sole discretion of the company. Generally speaking "new" means, but is not limited to, no stains, no discolorations, no wear spots, no scratches, no sweat marks, no horse hair, and no other unsightly foreign matter on the saddle. It is your sole responsibility to keep the saddle in "new" condition, before returning. Failure to do so, or to properly pack the saddle for shipment, will void any recourse for you, under this policy. It is suggested that you cover the saddle, including the underside, with a suitable material to prevent soiling, etc. during the first 10 days of possession.

The Customer Service Representative will inform you of the amount of freight on your new replacement saddle and answer any questions. Payment for the return freight on your new saddle must be received before your new saddle is shipped.

No warranties expressed are implied are granted in this sale by Many Blessings Farm. Saddles are manufactured by Ortho-Flex Saddleworks, Inc. and not Many Blessings Farm. Many Blessings Farm does not repair saddles and is not in the saddle repair business. You are hereby informed that saddles are subject to heavy use and strain, and that even a carefully inspected saddle can break under that strain. You are advised that saddle parts, such as (but not limited to) girths, buckles, billets, stirrups, stirrup leathers, etc. can break resulting in accident, injury, and death to the rider or observers. You are also advised that leather parts that are cracked or worn (such as cracked billets) should be replaced. Saddle parts should be cleaned, well oiled and conditioned often, certainly after use, to prevent drying and cracking. With your signature you agree to accept that risk involving the purchase of Ortho-Flex saddle sold by Many Blessings Farm described on this invoice and agree to bring no claims, demands, actions or causes of action, and/or litigation, against Many Blessings Farm, its owners or agents for any economic or non-economic losses for any reason including but not limited to bodily injury, death, or property damage, sustained by me or others including family members, or others to whom I may loan/sell (the saddle) in relation to purchase of use of the saddle described on this invoice.

Please return a signed copy of the satisfaction policy with your order.

Agreed: Signature: _______________________________________________ Date: ____/____/____

wp: satisfaction rev 01/01/02